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Ticketeze FZC LLC
The following definitions and rules of interpretation apply in these Conditions.
Definitions:
Business Day: a day other than a Saturday, Sunday or public holiday in UAE, when banks in UAE are open for business.
Conditions: these terms and conditions as amended from time to time in accordance with clause 19.5.
Contract: the contract between the Supplier and the Customer for the supply of Goods and/or Services in accordance with these Conditions.
Customer: the person or firm who purchases the Goods and/or Services from the Supplier.
Event: the event to which the Specification applies.
Force Majeure Event: any circumstance not within a party's reasonable control including, without limitation:
acts of God, flood, drought, earthquake or other natural disaster;
epidemic or pandemic;
terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
nuclear, chemical or biological contamination or sonic boom;
any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
collapse of buildings, fire, explosion or accident;
any labour or trade dispute, strikes, industrial action or lockouts;
non-performance by suppliers or subcontractors; and
interruption or failure of utility service.
Goods: means the Tickets, physical or electronic in nature, supplied by the Supplier to the Customer as set out in the Specification.
Order: the Customer's order for the supply of Goods and/or Services, as confirmed by the Supplier in writing.
Services: the services supplied by the Supplier to the Customer as set out in the Specification.
Specification: the description or specification of the Event package, which shall include details of the relevant Event, tickets, passes, badges, together with the details of the venue, date and time, hospitality, transport, accommodation and sustenance included provided by the Supplier to the Customer on the Supplier’s website (www.ticketeze.com) or in the marketing materials provided by the Supplier.
Supplier: Ticketeze FZC LLC, a company registered in UAE with Business License No: 4311292.01 whose registered address is Business Centre,Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
The Order shall only be deemed to be accepted when the Supplier issues written acceptance of the Order at which point and on which date the Contract shall come into existence.
For online bookings through the Supplier’s website (www.ticketeze.com), the Client’s Order shall be deemed to be accepted only after the Supplier has received payment from the Client and issued e-mail confirmation to the Client.
Any descriptive matter or advertising issued by the Supplier and any descriptions of the Goods or illustrations or descriptions of the Services contained in the Supplier's website (www.ticketeze.com) or printed material are issued or published for the sole purpose of giving an approximate idea of the Services and/or Goods described in them. They shall not form part of the Contract or have any contractual force. The AI-generated images found throughout the website may not accurately represent the specific details or characteristics of any real-life entities or situations and are intended for illustrative purposes only.
The Supplier shall supply the Goods and Services to the Customer in accordance with the Specification in all material respects.
The Supplier shall handover the tickets, passes etc. if applicable, to the location set out in the Order or such other location as the parties may agree at any time after the Supplier notifies the Customer that they are ready. As per standard practice, the tickets are ready to be sent 1 to 3 days before the date of the event.
The Supplier shall have no liability for any failure to deliver the tickets to the extent that such failure is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate and timely delivery instructions.
The Supplier reserves the right to amend the Specification if necessary to comply with any applicable law or regulatory requirement, or due to circumstances beyond its control, or if the amendment will not materially affect the nature or quality of the Services.
The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill.
The Customer shall:
(a) ensure that the terms of the Order are complete and accurate;
(b) co-operate with the Supplier in all matters relating to the Goods and Services; and
(c) comply with any additional obligations as set out in the Specification.
(d) go through the terms and conditions set by the supplier in detail and agree that by purchasing tickets from Ticketeze FZC LLC, the Customer agrees to be bound by these terms and conditions.
The price for the Goods and Services shall be agreed between the parties and confirmed in writing by the Supplier.
The Supplier shall be entitled to increase the price of the Goods and/or Services, by giving notice to the Customer at any time before delivery, to reflect any increase in the cost of the Goods to the Supplier that is due to:
(i) any factor beyond the control of the Supplier (including foreign exchange fluctuations, increases in taxes and duties, and increases in ticket or package costs;
(ii) any request by the Customer to change the Goods; or
(iii) any delay caused by any instructions of the Customer in respect of the Goods or failure of the Customer to give the Supplier adequate or accurate information or instructions in respect of the Goods.
Payment must be made in full at the time of booking. Payments shall be made to the Supplier’s bank account as follows:
Ticketeze FZC LLC
Account Holder : Ticketeze FZC LLC AED - AE160860000009455230758 EUR - AE170860000009736766256 GBP - AE110860000009304647854 USD - AE660860000009344090459 BIC/SWIFT : WIOBAEADXXX
Business address : Coworking, Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Your booking will not be secured until payment has been made in full in cleared funds at least 60 days prior to the event date.
If the Customer fails to make a payment due to the Supplier under the Contract by the due date and the Supplier chooses not to treat the Contract as cancelled, then, without limiting the Supplier's remedies under clause 10 (Termination), the Customer shall pay Ticketeze FZC LLC, a company registered in UAE with Business License No: 4311292.01 whose registered address is Business Centre,Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates, interest on the overdue sum from the due date until payment of the overdue sum at 4% a year above the Bank of UAE’s base rate from time to time.
All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding.
Please refer to the Privacy Policy set on the website www.ticketeze.com.
Each party undertakes that it shall not at any time, disclose to any person any confidential information concerning the business, affairs, customers, clients, suppliers or proprietary information of the other party, except as permitted by clause 7.2.
Each party may disclose the other party's confidential information:
(a) to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 7; and
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under the Contract.
THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.
The restrictions on liability in this clause 8 apply to every liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
Nothing in the Contract limits any liability which cannot legally be limited, including but not limited to liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
Subject to clause 8.2, the Supplier's total liability to the Customer shall not exceed the Price of the Goods and Services.
This clause 8.4 sets out specific heads of excluded loss and exceptions from them:
(a) Subject to clause 8.2, the following types of loss are wholly excluded by the parties:
(i) loss of profits;
(ii) loss of sales or business;
(iii) loss of agreements or contracts;
(iv) loss of anticipated savings;
(v) loss of use or corruption of software, data or information;
(vi) loss of or damage to goodwill; and
(vii) indirect or consequential loss.
(b) The following types of loss and specific loss are not excluded:
(i) sums paid by the Customer to the Supplier pursuant to the Contract, in respect of any Goods or Services not provided in accordance with the Contract; and
(ii) wasted expenditure.
Unless the Customer notifies the Supplier that it intends to make a claim in respect of an Event within 1 month of the occurrence of the event, the Supplier shall have no liability for that event.
This clause 8 shall survive termination of the Contract.
Both parties recognise that there may be circumstances when Events have to be postponed due to adverse weather conditions, ill health, changed TV scheduling or a Force Majeure Event. In such cases the Event will be rescheduled to a later date and the Customer’s order shall remain valid at the same scheduled time for the rescheduled Event.
Cancellation of an order will be at the discretion of the Supplier as to whether the circumstances are severe enough to warrant a full cancellation rather than a postponement and rescheduling. In the event that a cancellation is agreed to, the Customer will incur a
reasonable cancellation charge which shall be deducted from the payment made in clause 5.3.
In all other non Force Majeure situations, once confirmed by the customer whether orally, via email or via signing of an order form, the booking cannot be canceled and all amounts due
under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding.
Without affecting any other right or remedy available to it, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment. The supplier also reserves the right to terminate the booking at his sole discretion.
On termination of the Contract the Customer shall immediately pay to the Supplier all of the Supplier's outstanding unpaid invoices and interest (if applicable) and, in respect of Services and Goods supplied but for which no invoice has been submitted, the Supplier
shall submit an invoice, which shall be payable by the Customer immediately on receipt.
Neither party shall be in breach of the Contract nor liable for delay in performing or failure to perform any of its obligations under the Contract if such delay or failure result from a Force Majeure Event.
The Supplier reserves the right to amend these terms and conditions at any time. The Customer is expected to check the terms and conditions regularly to ensure they are aware of any changes. Changes will take effect immediately and apply to all bookings including ones in the past.
All sales are final. No refunds, exchanges, or cancellations are allowed once an order has been placed and confirmed, except in the event of a complete cancellation of the event by the Organisers, in which case the Customer will be entitled to a refund proportionate to the amount received in return from the organizers minus any fair operating charges.
We will not be liable for claims or expenses arising from circumstances beyond our control such as, but not limited to, accidents/injuries, delayed or cancelled flights, last-minute changes by event organisers/rights holders, visa rejections, rescheduling of booked match/event, delay in handover of tickets by rights holders/suppliers, weather conditions, festivals, closure of hotels, overbooking at the hotels & acts or forces of nature. E&OE.
Tickets are only valid for the event specified on the ticket and are subject to any additional terms and conditions that may be printed on the ticket or provided at the time of purchase.
Tickets may not be resold or transferred for commercial gain. Any ticket resold or transferred in such a manner will become void and the holder may be refused entry or ejected from the event.
The Supplier is not responsible for the admission policies and procedures of the event venues. Entry is subject to the rules and regulations of the venue.
The Customer agrees to abide by all applicable laws and regulations, as well as the terms and conditions of the event venue and the local laws of the venue country. The Supplier reserves the right to refuse service or entry to any customer who violates these terms or engages in disorderly conduct and the customer will not be entitled to a refund in these cases. The customer must be aware of and agree to abide by local regulations.
Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. All remaining provisions will continue in full force and effect if a part-provision is held to be unenforceable.
Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.
No partnership or agency. Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute either party the agent of the other, or authorise either party to make or enter into any commitments for or on behalf of the other party.
Entire agreement. The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. By purchasing tickets from Ticketeze FZC LLC, the Customer agrees to be bound by these terms and conditions.
Variation. Except as set out in these Conditions, no variation of the Contract shall be effective unless it is agreed in writing and signed by the parties (or their authorised representatives).
Jurisdiction. Each party irrevocably agrees that the courts of UAE shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.